B2C Logistics & Last-MileDelivery Software
Deliver exceptional customer experiences with automated dispatch, real-time driver tracking, instant PODs, and seamless customer notifications.
Modern Last-Mile & B2C Delivery Management
Built for e-commerce brands, hyper-local fleets, and courier operators who want faster deliveries and higher customer CSAT.
Automated Dispatch Engine
Auto-assign orders to riders based on live location, delivery batching, and optimal route proximity.
Live Customer Tracking
Provide real-time map tracking links via WhatsApp so buyers know precisely when their order will arrive.
Doorstep OTP & Photo POD
Verify every delivery with secure customer OTP or doorstep photos to eliminate delivery disputes.
COD Wallet & Reconciliation
Track rider cash collections in real time with automated end-of-day bank settlement reconciliation.
Seamless B2C Delivery Workflow
An automated, step-by-step last-mile delivery cycle from customer order placement to instant POD.
B2C Logistics Features Built for Scale,Built Into One Platform
High-throughput last-mile delivery software designed to handle thousands of daily parcels effortlessly.
Last-Mile Route Optimization
Sequence multi-stop delivery routes automatically to minimize transit time and fuel burn.
OptimizationLive Customer Tracking Links
Send branded SMS and WhatsApp tracking links with live map view and real-time ETAs.
Customer ExperienceProof of Delivery (Photo/OTP)
Capture doorstep OTP verification, customer signatures, or photo POD instantly.
Delivery ControlRider & Driver Mobile App
Intuitive driver app for job acceptance, navigation, pickup scans, and delivery tasks.
Rider ToolsCash on Delivery (COD) Control
Track doorstep cash collections, rider wallet limits, and daily bank reconciliation.
Finance & ControlDelivery Slot Scheduling
Offer customers preferred delivery time windows and automated slot allocation.
Customer ExperienceFailed Delivery & RTO Engine
Automate re-attempt scheduling and streamline Return to Origin (RTO) processing.
AutomationReal-Time ETA Alerts & Geofencing
Trigger automatic SMS alerts when the delivery rider enters the customer geofence.
Customer ExperienceCustomer Ratings & Feedback
Collect instant 5-star customer ratings and delivery feedback post fulfillment.
Customer ExperienceDelivery SLA Dashboards
Monitor carrier SLA compliance, rider efficiency, and first-attempt success rates.
AnalyticsWhy B2C Brands & Carriers Trust FleetSetu
Boost customer satisfaction while lowering cost-per-delivery and eliminating cash loss.
Superior Customer Delight
Keep buyers happy with live map tracking, SMS/WhatsApp notifications, and precise delivery slot windows.
Lower Cost per Delivery
Smart route sequencing increases rider drop density by up to 35%, significantly reducing fuel and rider payout expenses.
Zero Cash & POD Leakage
Instant doorstep OTP and digital COD wallet tracking ensure 100% financial accountability for every delivered order.
Tailored for Indian B2C & E-Commerce Logistics
Optimized for high Cash-on-Delivery volumes, WhatsApp communication, and dense Indian PIN code geography.
COD Doorstep Settlement
Instant reconciliation of cash and UPI payments collected at doorstep by riders.
WhatsApp Buyer Alerts
Send live tracking links and OTP verification requests directly on WhatsApp.
Hyper-Local & 2-Wheeler Fleet
Dispatch 2-wheeler riders, 3-wheeler EVs, and mini-trucks on the same platform.
Traditional Delivery vs FleetSetu B2C Automation
| Feature | Traditional / Manual | FleetSetu B2C Platform |
|---|---|---|
| Order Dispatch | Manual rider assignment via call/chat | Automated auto-dispatch based on proximity |
| Route Planning | Riders decide routes manually | AI multi-stop route optimization |
| Customer Tracking | No tracking or static SMS text | Branded live map tracking links (WhatsApp/SMS) |
| Proof of Delivery | Paper receipts vulnerable to loss | Instant OTP, digital signature, or photo POD |
| COD Reconciliation | Manual cash counting at end of day | Real-time rider wallet tracking & auto-match |
| RTO Management | High RTO rates with delayed re-attempts | Automated re-attempt triggers & address check |
| Performance Tracking | Zero visibility into rider SLAs | Live rider SLA & speed dashboards |
Integrated with Leading Delivery Partners
Frequently Asked Questions
What is B2C logistics management software?↓
FleetSetu B2C logistics management software is a modern software platform built for e-commerce brands, courier services, and last-mile delivery providers to automate order dispatches, optimize rider delivery routes, provide real-time tracking links to buyers, manage Cash on Delivery (COD), and capture digital Proof of Delivery (POD).
How does FleetSetu improve last-mile delivery performance?↓
FleetSetu uses smart route optimization algorithms to cluster delivery locations, assign riders automatically based on proximity and capacity, and provide real-time ETA updates. This reduces delivery times, minimizes fuel consumption, and improves on-time delivery rates.
Can customers track their orders in real time without downloading an app?↓
Yes. FleetSetu generates a secure, web-based tracking link sent directly to customers via SMS or WhatsApp. Customers can view the rider’s live location, ETA countdown, and delivery status on any smartphone browser without installing any app.
How does FleetSetu handle Cash on Delivery (COD) collection?↓
FleetSetu includes a dedicated COD wallet module for riders. It tracks exact cash collected at doorstep, matches it against order values, enforces daily rider settlement limits, and provides instant financial reconciliation for operations managers.
Does FleetSetu support OTP or photo Proof of Delivery (POD)?↓
Yes. FleetSetu allows riders to capture digital POD using customer OTP verification, digital signatures, or photo evidence of doorstep delivery. PODs are uploaded instantly to the cloud dashboard for customer view and billing.
How does FleetSetu manage failed deliveries and RTO (Return to Origin)?↓
If a delivery attempt fails (e.g. customer unavailable or wrong address), the rider logs the reason in the app. FleetSetu automatically triggers a re-attempt workflow or initiates an automated Return to Origin (RTO) process to minimize inventory lockup.
Can FleetSetu integrate with e-commerce platforms?↓
Yes. FleetSetu provides open REST APIs and webhooks that connect seamlessly with Shopify, WooCommerce, custom ERPs, and order management systems for automated order ingestion and status sync.
Is FleetSetu suitable for courier companies and hyper-local fleets in India?↓
Yes. FleetSetu is built for Indian urban and regional delivery conditions, supporting 2-wheeler riders, 3-wheeler EVs, and mini-truck fleets with PIN code routing, WhatsApp messaging, and cash management.
Scale Your B2C Delivery Operations Today
Deliver faster, delight customers, and automate your last-mile fleet with FleetSetu.