Data Deletion

Overview

FleetSetu stores two broad categories of data: business account data belonging to companies that use our fleet and logistics management platform, and records relating to their drivers, vehicles, and trips entered into the platform. This page explains how each can be deleted.

For Business Account Holders

If you have a FleetSetu account, you can request deletion of your account and associated data at any time using either of the following methods.

Option 1: From your dashboard

1. Log in to your FleetSetu dashboard.
2. Go to Settings.
3. Select Delete Account and confirm the request.

Option 2: By email

Write to [email protected] from your registered account email with the subject line "Delete my account", including your registered email address and company name. Our team will verify the request and process it manually.

What Gets Deleted

Once your account deletion request is verified and processed, the following are permanently removed:

• Your business profile and all team member accounts
• Fleet, trip, and driver records associated with your account
• Financial data such as invoices, ledgers, and expense records
• Uploaded documents (driver documents, vehicle documents, POD copies, etc.)
• Third-party integration credentials linked to your account
• WhatsApp communication records exchanged through the platform, where applicable

Billing identifiers required for legally mandated tax invoices and accounting records are retained separately, as described below.

For Drivers, Customers & Other Data Subjects

If your personal information (for example, as a driver, customer, or contact) has been entered into the FleetSetu platform by a business we serve, you can request its deletion in either of these ways:

• Contact the business that entered your information directly and ask them to remove your record.
• Email [email protected] with your name, phone number or email address, and the name of the business that added your information, so we can verify and process the deletion.

WhatsApp Communication Data

If you have communicated with us, or with a business using FleetSetu, over WhatsApp, you can request deletion of the personal information associated with that communication using the same methods described above. Please include the mobile/WhatsApp number the messages were sent to or from, along with your name and, if applicable, your account or company details, so that we can locate the correct records.

Once we receive and verify a valid request, it is handled on the same timeline described below. Some records may need to be retained where necessary for legal, regulatory, fraud-prevention, security, accounting, or dispute-resolution purposes, or where we are otherwise legally permitted to keep them.

Please note that WhatsApp/Meta operates its own systems independently of FleetSetu. Where information is held directly on WhatsApp's platform rather than by us, you may need to exercise your rights with WhatsApp/Meta directly, in addition to submitting a request to us.

Timeline