Privacy Policy

Introduction

FleetSetu is an initiative by SparrowBytes FinTech Solutions Private Limited. FleetSetu ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet and logistics management platform.

By accessing or using FleetSetu services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. All privacy policies and data protection regulations of SparrowBytes FinTech Solutions Private Limited are additionally applicable to FleetSetu services.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, company name, and billing information
• Fleet Data: Vehicle information, driver details, trip records, and location data
• Usage Data: Log data, device information, IP address, and browser type
• Cookies: We use cookies and similar tracking technologies to track activity and store information
• WhatsApp Communication Data: Where you or your organisation communicate with us over WhatsApp, this may include your name, mobile/WhatsApp number, message content, delivery and read status, and the timestamp of the communication

How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our fleet management services
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf
• For Legal Reasons: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to share information

WhatsApp Business Platform Communication

FleetSetu may use the WhatsApp Business Platform to communicate with users, customers, and other authorised recipients. This is typically used for transactional notifications, service and account updates, order/shipment/trip updates where applicable, customer support, and communications you have specifically requested. Where permitted by law and backed by appropriate consent or opt-in, it may also be used for promotional or marketing communication.

Sending a message over WhatsApp necessarily involves passing the recipient's number and the relevant message content through WhatsApp's infrastructure, which is operated by WhatsApp Inc. and Meta Platforms, Inc. This communication is therefore also governed by WhatsApp's own privacy policy and terms of service, in addition to this Privacy Policy. We encourage you to review WhatsApp's privacy policy for details of how they handle information on their platform.

We retain WhatsApp communication records and related logs on the same basis described under Data Retention below, and apply the same security practices described under Data Security to this information. If you no longer wish to receive WhatsApp communications from us, you can let us know using the contact details at the end of this policy; please note that certain transactional or service communications, and communications required by law, may still need to be sent even after an opt-out.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications, including promotional messages sent over WhatsApp

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.